Terms of Service

1. The short version

1. Vouchley runs the rewards platform. When your organisation enrols you, you can earn points and redeem them for catalogue rewards.
2. You must be 16+ and only one account per person. Don’t share your account, don’t use Vouchley for anything illegal, and don’t try to game the points or redemption system.
3. Vouchley is the seller of every reward. Even though Vouchley fulfils your order through third-party suppliers, Vouchley is your supplier under Australian Consumer Law for everything you redeem. If something’s wrong with your order, talk to Vouchley first.
4. Your consumer rights are not affected. Nothing in these Terms takes away the consumer guarantees you have under Australian Consumer Law.
5. You can cancel an order within the cancellation window before we send it for fulfilment. After that, you go through our standard returns process — and we typically refund you the moment the return is accepted, before we’ve actually been paid back.
6. We share your shipping details with the third parties that fulfil and ship your order. That’s the only way to get goods to you. We don’t sell your data and we don’t authorise anyone to use it to market to you. The full story is in our Privacy Policy.
7. Outside the consumer guarantees, our liability is capped. Standard SaaS limits apply for indirect damages, lost profits, lost business, and so on.
8. Australian law governs these Terms. NSW courts have non-exclusive jurisdiction.

2. Who these Terms cover

2.1 The parties

These Terms of Service (“Terms”) apply between:

• Vouchley Pty Ltd (ACN 699 968 655), an Australian proprietary company limited by shares, operating the Vouchley platform, trading as Vouchley (“Vouchley”, “we”, “us”, “our”); and
• You, an individual who holds or applies to hold a Vouchley account (“End User”, “you”, “your”).

2.2 What these Terms are NOT

• They are not the contract between Vouchley and the organisation that enrolled you. That contract is a Master Services Agreement and you are not a party to it.
• They are not the contract between you and your employer, supplier, or distributor. Your relationship with that organisation is governed by your own arrangement with them.
• They are not the contract between Vouchley and the third-party suppliers that fulfil and physically dispatch your order. Vouchley arranges fulfilment using its own supplier accounts; you have no contractual relationship with those suppliers.

2.3 Where these Terms apply

These Terms apply across every Vouchley surface you use:

• the participant web application at app.vouchley.com.au;
• the Vouchley mobile app (when published);
• sign-up and enrolment pages where you create your account;
• email and SMS communications you receive from us about your account; and
• any other product Vouchley offers you in connection with your participation.

The marketing site at vouchley.com.au is a publicly accessible website that any visitor can use without an account; use of that site is governed by these Terms only to the extent you provide information through it (e.g. a contact form). Cookies and similar technologies across all Vouchley surfaces are governed by our Cookie Policy.

3. Acceptance + your eligibility

3.1 How you accept these Terms

You accept these Terms when you do any of the following:

• complete the sign-up or enrolment flow;
• accept an invitation from your organisation;
• enter a programme code to enrol; or
• sign in to your Vouchley account.

If you do not accept these Terms, do not sign up and do not sign in. If you stop accepting these Terms after you’ve signed up, contact us to close your account (see §16).

3.2 Age

You must be at least 16 years old to hold a Vouchley account. By accepting these Terms you confirm you meet that minimum.

If you become aware that someone under 16 holds a Vouchley account (your own child, a colleague’s), please email privacy@vouchley.com.au and we will close it.

3.3 One account per person; honest information

You may hold only one Vouchley account. You must provide accurate, current, and complete information when you sign up, and keep that information up to date.

If we discover you’ve created multiple accounts to game points, redemption limits, or referral bonuses, we may consolidate or close the accounts and reverse any improperly awarded points.

3.4 Account security is your responsibility

• Don’t share your sign-in details with anyone.
• Use a strong password (or sign in with the SSO method your organisation has set up).
• Don’t write your password down anywhere it could be seen.
• If you think someone has accessed your account without permission, email security@vouchley.com.au immediately and change your password.

We won’t be liable for activity on your account that resulted from you sharing your sign-in details or failing to keep them secure (subject to the consumer guarantees in §11 and any non-excludable rights under Australian Consumer Law).

4. The Vouchley platform — what we provide

4.1 In summary

Vouchley operates a B2B incentive rewards platform. Your organisation funds points that they award to you under their incentive programme. You can:

• view your points balance + transaction history;
• browse Vouchley’s curated catalogue;
• redeem points (optionally combined with a cash top-up via Stripe) for rewards;
• track orders + receive dispatch + delivery notifications;
• earn engagement features like badges, streaks, and (if your programme has them) leaderboard rankings.

4.2 What we do NOT provide

• We do not give you a cash equivalent. Points are not moneyand cannot be converted to cash directly, except through redemption of catalogue rewards or, in limited circumstances on programme wind-down, as set out in your organisation’s specific MSA.
• We do not provide credit, lending, savings, or financial advice.
• We do not provide an investment vehicle.
• We do not provide a marketplace where you transact with other End Users.

4.3 Service availability

We aim to keep the platform available and operational. Service-level commitments to your organisation are set out in our MSA with them. Some maintenance windows and outages are unavoidable; we will try to give reasonable notice for planned maintenance.

If a service-affecting issue means you can’t access the platform or redeem points for a sustained period, contact support@vouchley.com.au and we will work to resolve it.

5. Points — how they work

5.1 Where points come from

Your organisation awards you points under their incentive programme based on rules they set. These rules are between you and your organisation; Vouchley operates the platform but does not set the awarding criteria.

5.2 Points are not money + are not transferable

• Points are not money and have no AUD face value.
• Points are not transferable to another person or another programme without our explicit consent.
• Points cannot be sold, gifted, or used as a payment instrument outside the Vouchley catalogue.
• Manual point adjustments(corrections, bonuses, deductions) may be made by your organisation’s administrators or Vouchley operators where necessary; we will record the reason in your transaction history.

5.3 Points and tax

Points awarded to you may have tax implications under Australian tax law depending on your relationship with your organisation (employee, contractor, business counterparty, and so on). Vouchley does not provide tax advice. If you are unsure of the tax treatment, consult your own tax adviser or your organisation’s HR / accounts team.

5.4 Points expiry (programme-dependent)

Whether your points expire is determined by your organisation’s programme rules:

• some programmes set a points expiry (e.g. earn-by-12-months, use-it-or-lose-it);
• some programmes set no expiry while the programme is active;
• if your organisation ends their Vouchley programme, your outstanding points are subject to the wind-down policy set out in the MSA between Vouchley and your organisation. The default is a 12-month continued-honour window — you can continue redeeming for 12 months after termination — but the MSA may specify alternative arrangements (cash equivalent, gift card conversion, or other) on a per-programme basis.

We will notify you of any imminent points expiry at least 30 days before the expiry date.

5.5 We don’t forfeit points without notice

Where a Vouchley feature involves forfeiture (e.g. inactivity expiry, programme termination wind-down end), we’ll give you at least 30 days written notice and a final opportunity to redeem.

6. Redemption + fulfilment — how rewards work

This section is the most important to read. Vouchley is your supplier-of-record under Australian Consumer Law.

6.1 Vouchley is your supplier

When you redeem points (with optional cash top-up via Stripe) for a reward on the Vouchley catalogue:

• Vouchley supplies the reward to you. Vouchley’s name is on the redemption confirmation, on your receipt, and in your transaction history.
• Your consumer-guarantee rights under Australian Consumer Law apply against Vouchley (not against any third-party supplier Vouchley uses to fulfil your order). See §11.
• Vouchley is responsible for the order experience — order placement, dispatch tracking, delivery, returns and refunds, recall coordination, and support.

6.2 Sourcing + fulfilment

Vouchley does not hold inventory. To fulfil your reward order, Vouchley arranges supply and dispatch through third-party fulfilment suppliers using Vouchley’s own supplier accounts and payment methods. The goods are shipped directly to you. Vouchley remains your supplier under Australian Consumer Law for everything you redeem (see §6.1 and §11), whichever supplier physically fulfils the order.

We may change the suppliers we use from time to time. Where a third party ships your order, we identify the dispatching party in your order confirmation and dispatch emails so you can track delivery. Details of the categories of third parties we disclose your information to for fulfilment are set out in our Privacy Policy §5.

6.3 You don’t contract with the fulfilment supplier

You have no direct contractual relationship with the third-party supplier that fulfils your order. That supplier has no record of you as a customer — they have a record of Vouchley as the customer, and your shipping address as the delivery destination.

This is intentional. It means:

• For any consumer-guarantee issue, contact Vouchley at support@vouchley.com.au. Do NOT contact the dispatching party’s customer service — they cannot help you because you are not their customer.
• The fulfilment supplier’s own terms of service do NOT apply to you. Vouchley’s terms (these Terms) apply to you.
• Manufacturer warranties (e.g. Apple, Samsung) may still apply to the goods you receive, in addition to your ACL guarantees against Vouchley. Manufacturer warranty contact details typically come with the product packaging.

6.4 What we share to fulfil your order

To physically dispatch your order, we share with the third parties that fulfil and ship it:

• shipping recipient name (yours or a gift recipient’s if you specified one);
• shipping address (line 1, line 2, suburb, state, postcode);
• shipping contact phone (optional);
• notification email address (optional, if you set one).

Those parties receive this information solely to fulfil your order, and shipping carriers (Australia Post, StarTrack, TNT, Aramex, and so on) deliver to you.

Full details on what we share + with whom are in our Privacy Policy §5.

6.5 Cash top-up (Stripe)

If your redemption requires more value than your points cover, you can pay a cash top-up via Stripe. We use Stripe’s hosted checkout — Vouchley never sees or holds your card details. Stripe processes the payment and confirms the amount with us.

For the cash top-up component, Vouchley is the supplier; standard ACL rights apply. Refunds for the cash top-up flow back through Stripe to your original payment method.

6.6 Reward dispatch + delivery

After you place a redemption, we arrange supply of the goods + notify you when your order is dispatched. We pass through the tracking information to you so you can follow the delivery.

If your order is delayed beyond reasonable expectations or doesn’t arrive, contact support@vouchley.com.au and we’ll work with the fulfilment supplier + carrier to resolve.

6.7 Digital rewards (gift cards)

For digital gift cards, the “fulfilment” is the delivery of a redemption code to you by email. Codes are usually delivered within minutes but can take up to 24 hours. Keep your redemption code secure — anyone with the code can use it. If the code doesn’t arrive within 24 hours, contact support@vouchley.com.au.

6.8 Reward description + price accuracy

Vouchley sources catalogue product information (names, descriptions, images, brands) from its suppliers. While we take reasonable steps to keep the catalogue accurate, this information can change. If what you receive materially differs from what the catalogue described, you have rights under ACL §57 (description) — see §11.

Points pricing in the catalogue is recalculated daily from supplier cost data. The points price you see at the moment of redemption is the price you pay — we lock the price in at the point of confirmation.

7. Cancellation + returns + refunds

7.1 Cancellation before fulfilment (the cancellation window)

You can cancel a redemption at any time before Vouchley places the corresponding order with its fulfilment supplier. The cancellation window is typically the time between your confirmation + the moment our system places the order for fulfilment (currently within minutes for most products, longer for products in our manual fulfilment queue).

To cancel:

• Use the “Cancel order” button in your order detail page (it disappears once the cancellation window closes); or
• Email support@vouchley.com.au immediately and we will cancel if we can.

When you cancel within the window:

• We reverse your points balance to its pre-redemption state.
• If you paid a cash top-up via Stripe, we refund it via Stripe to your original payment method.
• You receive a confirmation email + an audit trail in your account.

7.2 Returns after fulfilment

After Vouchley has placed your order for fulfilment (typically within minutes of your confirmation), you can no longer cancel directly. Instead you can initiate a return through Vouchley’s returns workflow:

1. Report the issue to support@vouchley.com.au with your order number + the reason (faulty, change-of-mind subject to the applicable returns policy, wrong item, etc.).
2. Vouchley assesses + escalates to its fulfilment supplier. Some suppliers accept change-of-mind returns; some don’t. Faulty goods are always covered under ACL §54.
3. The return is accepted + processed — typically via the supplier’s standard returns process. Vouchley coordinates the logistics with you (return shipping label, return address).
4. Vouchley refunds you — points reversed; cash top-up refunded via Stripe.

We typically refund you the moment the return is accepted — before Vouchley has actually been paid back (Vouchley fronts the refund as a customer-favourable practice). This means your refund typically arrives within 3-7 business days of your return being accepted.

7.3 Faulty / damaged / wrong-item

If your reward is faulty, damaged, or wrong-item, you have rights under ACL §54 (acceptable quality) + §55 (fitness for purpose) + §57 (description) against Vouchley as supplier. These rights cannot be excluded by these Terms (ACL §269).

Practical steps:

1. Don’t try to return it directly to the supplier — they have no record of you. Contact Vouchley first.
2. Email support@vouchley.com.au within a reasonable time of receiving the reward (we recommend within 14 days for non- perishables but the legal standard is “reasonable”).
3. We’ll work with our fulfilment supplier + you on the appropriate remedy: refund, replacement, or repair, depending on whether the failure is “major” or “minor” under ACL §260.
4. For a major failure(significantly different from description, dangerous, can’t be used for its purpose), you have the right to choose between refund + replacement.
5. For a minor failure (cosmetic or limited impact), Vouchley may choose to repair the goods if repair is feasible.

7.4 Refund timing

We aim to process refunds within 10 business days of the return being accepted (most refunds happen faster — typically 3-7 business days). The exact timing depends on:

• the supplier’s processing time;
• Stripe’s settlement time for the cash refund (typically 5-10 business days after Vouchley initiates).

If you don’t see your refund within 10 business days, email support@vouchley.com.au + we will investigate.

7.5 No additional restocking or return fees

Vouchley does not charge you a restocking fee, return shipping fee (in standard returns), or admin fee for processing your return. If a fulfilment supplier charges a restocking fee + Vouchley elects to absorb that cost rather than pass it through, we absorb it via an internal Vouchley accounting mechanism; you don’t see the deduction.

If a supplier’s return policy requires you to ship the item back at your own cost (some do this for change-of-mind), we’ll tell you upfront before you commit to the return so you can decide whether to proceed.

8. Acceptable use of the platform

8.1 Things you must not do

You will not, and will not allow anyone else using your account to:

• Sign in without permission to another End User’s account, or to any Vouchley admin surface;
• Probe, scan, or test the vulnerability of the platform (responsible-disclosure submissions to security@vouchley.com.au are welcome);
• Reverse engineer, decompile, or disassemble the platform;
• Introduce malware, exploits, or unsolicited automated requests into the platform;
• Scrape or automate the catalogue, your transactions, or any other surface beyond rates needed to operate the official Vouchley app;
• Misrepresent your identity or anyone else’s identity to the platform;
• Use the platform to commit fraud, money laundering, or any other illegal activity;
• Resell, transfer, or grant access to your account to any third party for commercial gain;
• Game the platform — create multiple accounts to claim multiple referral bonuses, exploit a bug to award yourself points, or otherwise gain points or rewards in a way the platform’s design doesn’t intend;
• Submit content via support or free-text surfaces that is defamatory, threatening, harassing, obscene, contrary to law, or that infringes anyone’s rights.

8.2 What happens if you do

We may, at our reasonable discretion:

• Investigate any suspected breach;
• Suspend your account during investigation (we’ll tell you we’ve done so + why);
• Reverse improperly awarded points + any orders flowing from them;
• Close your account (with reasonable notice unless the breach is serious enough to warrant immediate closure);
• Refer the conduct to law enforcement or regulators if the conduct is criminal;
• Recover loss caused to Vouchley + (subject to the limitation of liability in §13) seek damages where appropriate.

We will not exercise these rights arbitrarily. Where possible, we will tell you what we’re investigating + give you a chance to respond before we suspend or close your account.

8.3 Reporting suspected abuse by others

If you believe another End User is abusing the platform (fraudulent enrolment, account takeover, scraping, etc.), email security@vouchley.com.au. We will investigate confidentially.

9. Intellectual property

9.1 Vouchley owns the platform

Vouchley owns (or has the right to use) all software, design, content, branding, and infrastructure that make up the platform. You don’t get any ownership rights in the platform by using it. You receive a limited, non-transferable, revocable licence to use the platform during the term of these Terms for personal participation in your organisation’s programme.

You must not remove or alter any Vouchley copyright, trademark, or attribution notices on the platform.

9.2 Your Customer’s brand on programme surfaces

Some Vouchley surfaces (your programme experience, programme- themed emails) display your Customer’s logo + colour palette + custom copy. Your Customer owns those brand elements, not Vouchley. Vouchley uses them under a licence from your Customer set out in our MSA with them.

9.3 Content you submit

When you submit content to Vouchley (support tickets, return reasons, issue descriptions, and so on), you keep ownership of it. You grant Vouchley a non-exclusive, royalty-free licence to use the content as needed to:

• operate the platform;
• respond to and resolve your support request;
• comply with legal and audit obligations;
• improve the platform (in an aggregated and anonymised form only — your individual content is not used for AI training without your separate consent).

9.4 Catalogue product information

Catalogue product information (names, descriptions, images, brand identifiers) is sourced from Vouchley’s suppliers + their own suppliers. The intellectual property in that material belongs to the relevant brand owners + suppliers. Vouchley displays it for the purpose of operating the rewards platform under the implicit + customary commercial conventions that govern how suppliers permit downstream catalogue display.

If you are a rights-holder and believe Vouchley is displaying your material in a way you have not authorised, email legal@vouchley.com.au + we will investigate.

9.5 Trademarks

“Vouchley” and the Vouchley logo are trademarks of Vouchley (Australian trademark filing pending; common-law trademark rights asserted in Australia from first commercial use). You must not use the Vouchley name, logo, or marks except for the purposes of identifying Vouchley in the context of your own legitimate platform participation.

10. Privacy + cookies

How Vouchley collects, uses, holds, discloses, and protects your personal information is set out in full in our Privacy Policy.

The Privacy Policy includes:

• the categories of personal information we collect (§4);
• the third parties we share information with — including the parties that fulfil and ship your orders (§5);
• how long we keep your information (§8);
• your rights under the Privacy Act 1988 (Cth), including access, correction, and deletion (§10);
• how we handle complaints (§10.5).

Our use of cookies + browser storage is set out in our Cookie Policy.

By accepting these Terms you acknowledge our Privacy Policy. Acceptance of the Privacy Policy is a separate, ongoing arrangement; it is not extinguished if you stop using the platform.

11. Your consumer rights (Australian Consumer Law)

11.1 What ACL gives you

Under the Australian Consumer Law(ACL) — which is Schedule 2 of the Competition and Consumer Act 2010 (Cth) — Vouchley owes you “consumer guarantees” as the supplier-of-record for your redemptions. These include:

• Acceptable quality (§54): goods must be safe, durable, free from defects, acceptable in appearance, and fit for all the purposes for which goods of that kind are commonly supplied.
• Fitness for any disclosed purpose (§55): if you told us a particular purpose + we knew of it, the goods must be fit for that purpose.
• Match description, sample, or demo (§57, §57A, §58): goods must match the catalogue description + any sample shown.
• Repair and spare parts availability (§58): for a reasonable time after supply, repair facilities + spare parts must be reasonably available (where the manufacturer makes them so).
• Compliance with express warranties (§59): any specific promise we made about the goods or service must be honoured.

11.2 Your remedies

If we fail to meet a consumer guarantee, you have rights to:

• a refund, replacement, or repair (your choice for a “major failure”; our choice for a minor failure subject to ACL §260);
• compensation for any reasonably foreseeable loss you suffer because of the failure (e.g. delivery delay caused you to miss a deadline).

These rights are in addition to any other rights you have (e.g. manufacturer warranty, refund per these Terms).

11.3 Nothing in these Terms excludes ACL rights

Nothing in these Terms — including the limitations of liability in §13 — excludes, restricts, or modifies your consumer guarantees under the ACL. Any attempt to do so is void by operation of ACL §269.

If a provision of these Terms appears to exclude a consumer guarantee, that provision is read down only to the extent necessary to give effect to the guarantee.

11.4 How to make a consumer-guarantee claim

1. Email support@vouchley.com.au with your order number + a description of the issue + (if relevant) photos.
2. We’ll respond within 2 business days to confirm the path forward (refund / replacement / repair).
3. If you’re not satisfied with our response, you can:
   • escalate to legal@vouchley.com.au;
   • contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au;
   • contact your state’s consumer affairs office (e.g. NSW Fair Trading, Consumer Affairs Victoria);
   • take the matter to the Federal Circuit and Family Court of Australia or equivalent state court.

12. Communications + notifications

12.1 Transactional communications

We send the following transactional communications by email and (where you’ve provided a phone) sometimes by SMS:

• order confirmations, dispatch notifications, delivery notifications, refund notifications;
• security alerts (new sign-in from a new device);
• approval requests if you’ve redeemed a high-value reward that requires manager approval under your organisation’s programme;
• platform updates that affect your account (price changes, policy updates, etc.).

Transactional communications are not optional — we need to send them to deliver the service. If you opt out of transactional communications, the platform won’t work properly.

12.2 Engagement communications

We may also send:

• a points-earned digest (e.g. “you earned 500 points this month”);
• streak + badge notifications;
• promotional or marketing-style notifications about new catalogue items or campaign promotions.

You can opt out of engagement communications at any time via your communication preferences at /me/comms-preferences.

12.3 Direct marketing from your organisation

Your organisation may use Vouchley to send broadcast emails to you about their programme. They are responsible for those messages under the Spam Act 2003 (Cth) and the Privacy Act direct-marketing rules. The unsubscribe link in any broadcast email opts you out of that organisation’s marketing communications via Vouchley.

12.4 SMS

We use SMS for time-sensitive transactional messages (dispatch, delivery, security alerts) where you’ve provided a mobile number. We never send SMS marketing without your specific opt-in. You can opt out of SMS marketing by replying STOPto any SMS we send + we’ll suppress further SMS to that number across every Vouchley programme.

12.5 Communication delivery is best-effort

We use third-party email and SMS providers (Customer.io, Twilio). Delivery is generally reliable but not guaranteed (your inbox may filter our mail, your carrier may drop the SMS, and so on). We are not liable for failures of delivery beyond reasonable Vouchley operational effort.

13. Limitation of liability

13.1 Read in conjunction with §11

The limitations in this section operate subject to the ACL and subject to §11 of these Terms. Nothing in this section excludes, restricts, or modifies your consumer- guarantee rights.

13.2 What’s NOT capped

The following are not subject to the cap in §13.3:

• Vouchley’s obligations to you under the ACL (consumer guarantees, §54-§59, §259-§263);
• Vouchley’s liability for fraud or wilful misconduct;
• any liability that cannot lawfully be excluded or limited.

13.3 What’s capped

For any claim by you against Vouchley arising out of or in connection with these Terms or your use of the platform, other than under §13.2:

• Vouchley’s total aggregate liability is limited to the greater of (a) AUD 500 or (b) the total amount you paid Vouchley as cash top-up in the 12 months preceding the claim (we don’t take points payments from you as direct revenue, so 12 months of points is not a meaningful cap base).

13.4 Excluded losses

To the extent permitted by law (i.e. outside §13.2 and §11), Vouchley is not liable for:

• indirect, consequential, special, or punitive damages of any kind;
• lost profits, lost revenue, lost business opportunity, or lost goodwill;
• lost data that Vouchley cannot reasonably restore (we use industry-standard backup; data restoration is normal supplier responsibility, not consequential).

13.5 Apportionment

Where Vouchley’s liability is jointly held with any third-party supplier, manufacturer, or other party, Vouchley’s share is apportioned to its actual contribution to the loss. Vouchley will not be held liable for losses attributable to a third-party supplier’s failure (Vouchley pursues recovery against that supplier in such cases as part of the §5 / §7 refund chain).

14. Term + termination + suspension

14.1 When these Terms apply

These Terms apply from the moment you accept them (§3.1) and continue until your account is closed (by you or by Vouchley per §14.2 or §14.3) or your organisation’s programme ends.

14.2 Closing your account voluntarily

You can close your account any time by:

• using the “Close account” function in your account settings (when published);
• emailing privacy@vouchley.com.au with your sign-in email + a clear request to close.

When you close your account:

• We confirm the closure within 5 business days.
• Any outstanding points are forfeited unless your organisation’s programme has a wind-down policy that says otherwise (talk to your organisation’s programme administrator).
• We retain your account record per the retention periods in the Privacy Policy §8 (transactional records typically 7 years; engagement records shorter).
• You can sign up again under a new account but you won’t have a balance carry-over unless your organisation chooses to award you points on the new account.

14.3 Termination by Vouchley for cause

We may terminate or suspend your account, with or without notice, if:

• you materially breach these Terms (especially §8 acceptable use);
• you’ve been inactive for longer than 36 months + we’ve given you 90 days notice + you haven’t responded (we then anonymise);
• a court order, regulator direction, or applicable law requires us to;
• your organisation that enrolled you has ended their Vouchley programme + your wind-down window has expired (see §5.4);
• continuing to provide the service to you would cause Vouchley undue legal, security, or reputational risk.

14.4 What survives termination

Sections that survive termination by their nature: §5 (points expiry rules), §6.3 (fulfilment-supplier non-contract), §9 (intellectual property), §10 (privacy), §11 (ACL — does not depend on these Terms), §13 (limitation of liability), §15 (dispute resolution), §16 (notices), §17 (general).

15. Dispute resolution + governing law

15.1 Governing law

These Terms are governed by the laws of New South Wales, Australia.

15.2 Jurisdiction

You + Vouchley submit to the non-exclusive jurisdiction of the courts of New South Wales + the federal courts of Australia.

“Non-exclusive” means: most disputes will be heard in NSW or Federal Court. If there are practical reasons to litigate elsewhere (e.g. you live in another state + a state-specific consumer tribunal is the right forum), nothing in this clause stops you.

15.3 Talk to us first

If you have a dispute with Vouchley, please contact us first at legal@vouchley.com.au. Most issues we can resolve quickly without anyone going to court.

If we can’t resolve within a reasonable time:

• you can escalate to a regulator (ACCC, state consumer affairs, OAIC for privacy);
• you can take the matter to the appropriate court or tribunal;
• nothing in this section requires you to give up your right to bring a small claim in the consumer tribunal in your state (NSW Civil and Administrative Tribunal, VCAT, etc.).

15.4 No class-action waiver

Vouchley does not require you to waive your right to participate in any class action or representative proceeding under Part IVA of the Federal Court of Australia Act 1976 (Cth) or equivalent state legislation. Your right to participate in collective proceedings is preserved.

16. Notices + contact

16.1 How to reach us

• Privacy / data: privacy@vouchley.com.au
• Security / account takeover: security@vouchley.com.au
• Support / orders / consumer-guarantee claims: support@vouchley.com.au
• Legal / general / takedown / IP: legal@vouchley.com.au
• A postal address is available on request — email us at the address above and we’ll provide it.

16.2 How we reach you

We send official notices (account closure, policy updates, security alerts) to:

• the email address on your Vouchley account;
• (for time-sensitive transactional or security notices) the mobile number on your account if you’ve provided one;
• (for material policy changes) a prominent banner on the platform itself.

You are responsible for keeping your contact details up to date on your account.

17. General

17.1 Updates to these Terms

We may update these Terms from time to time. When we do:

• Material changes (new restrictions, changes to refund process, changes to dispute resolution) — we will notify you by email at least 30 days before the change takes effect.
• Non-material changes(clarifications, typo fixes, references) — we will update the “last updated” date + re-publish.

If you don’t agree with a material change, you can close your account (§14.2) before it takes effect. If you keep using the platform after the change takes effect, you’re taken to have accepted it.

17.2 Severability

If any provision of these Terms is found to be unenforceable, that provision is severed + the rest of these Terms continue in force. We will replace the unenforceable provision with the closest enforceable equivalent.

17.3 No waiver

If Vouchley doesn’t immediately enforce a right or remedy under these Terms, that doesn’t waive Vouchley’s right to enforce it later.

17.4 Assignment

You can’t transfer your rights or obligations under these Terms to anyone else without our written consent. Vouchley may transfer its rights + obligations to a related body corporate, a successor, or in connection with a sale or reorganisation, provided the transferee assumes equivalent obligations.

17.5 Force majeure

Neither party is liable for failure to perform an obligation under these Terms (other than payment) caused by circumstances outside that party’s reasonable control — fires, floods, pandemics, regulator action, internet outages, cyber attacks on infrastructure, third-party supplier failures (including major fulfilment-supplier outages), war, civil unrest. The affected party must give the other party prompt notice + use reasonable efforts to mitigate.

17.6 Entire agreement

These Terms (together with the Privacy Policy + Cookie Policy + any specific consent or notice we ask you to agree to) form the entire agreement between you and Vouchley about your use of the platform. They supersede any prior representations.

17.7 Conflicts

If there’s a conflict between these Terms and:

• the Privacy Policy — the Privacy Policy governs privacy matters;
• the Cookie Policy — the Cookie Policy governs cookie + browser-storage matters;
• a specific consent we asked you to give (e.g. an opt-in for SMS marketing) — the specific consent governs that point;
• the consumer guarantees under the Australian Consumer Law — the ACL prevails (these Terms cannot displace it).

— Vouchley, Terms of Service v1.0.2, 2026-07-06.