1. Who we are
Vouchley Pty Ltd (“Vouchley”, “we”, “us”) operates the Vouchley B2B incentive rewards platform at vouchley.com.au and app.vouchley.com.au. This policy covers the personal information we handle as a data controller in respect of marketing-site visitors, and as a data processor in respect of program participants whose personal information our customers upload.
2. Personal information we collect
- From visitors to our marketing site: page view metadata + IP for security logging.
- From customer admins: name, email, role, authentication identifiers (via Clerk).
- From program participants: name, email, optional phone, location, points balance + transaction history.
3. How we use personal information
To operate the rewards platform — including authenticating users, processing redemption orders, paying out cash top-ups via Stripe, sending notifications, and aggregating engagement metrics for our customers.
4. Disclosure to third parties
- Clerk (authentication)
- Stripe (cash top-up payment processing)
- SendGrid / Customer.io (transactional + lifecycle email)
- Twilio (SMS notifications, opt-in only)
- Customer’s connected systems (Salesforce, Xero, SFTP) if configured
5. Data residency
Our primary database is hosted in AWS ap-southeast-2 (Sydney). Some sub-processors operate from US or EU regions; full list available on request to our Privacy Officer.
6. Your rights
Under the Australian Privacy Act 1988, you may request access to, correction of, or deletion of your personal information. Direct requests to privacy@vouchley.com.au. If you are a program participant, you can also request removal via the customer admin who enrolled you.
7. SPAM Act 2003 + telemarketing
All commercial electronic messages include an unsubscribe mechanism. Replying STOP to a Vouchley SMS suppresses future SMS to that number across every Vouchley customer using our platform.
8. Changes to this policy
We’ll notify customer admins by email at least 30 days before any material change takes effect.
9. Contact
Vouchley Privacy Officer — privacy@vouchley.com.au